Knowledge base articles from support videos
Support teams answer the same questions weekly - and often already record the answers as quick videos for customers. Those videos are answers; they just aren't findable, searchable, or skimmable.
video2doc turns those recordings into proper knowledge base articles: a titled problem statement, ordered resolution steps, and the screenshot that proves each step worked.
The problem
- Answers live in video form - unsearchable by customers and agents alike
- Ticket deflection stalls because the KB is always behind
- Agents repeat the same walkthrough instead of linking an article
- Screenshots in old articles show UI from three releases ago
How video2doc solves it
- Problem to article - the narration becomes a titled article with a resolution path
- Current screenshots - frames come from this week's UI, not last year's
- Searchable text - every spoken detail becomes indexable content
- Fast refresh - re-record, re-convert, republish in minutes when UI changes
**Example:** A support agent records a 4-minute fix for the recurring 'SSO login loop' issue: clearing the stale session cookie, re-linking the identity provider, and verifying the redirect. The KB article produced has the error state, each fix step with its settings screen, and the success confirmation. It's linked in 30 tickets over the next month - and updated in 10 minutes when the IdP screen changes.
What you get
- Titled, searchable KB articles with resolution steps
- Screenshots of the error, the fix, and the confirmation
- Text your help center search can actually index
- A refresh path fast enough to keep articles current